A girl’s dream £8,000 vacation to rejoice her sixtieth birthday has been ruined after British Airways misplaced her baggage.
Susan Dempster and her good friend Hilda McDougall, each from Glasgow, landed at Gatwick Airport to be informed by BA workers their connecting flight to Glasgow had been cancelled.
The buddies have been provided an alternate flight from London Metropolis to Edinburgh and informed their baggage can be flown to Glasgow – their last vacation spot.
However after arriving at Edinburgh, the pair have been informed by workers they have been unable to find their suitcases – and two weeks later the bags continues to be lacking.
Susan Dempster (left) and her good friend Hilda McDougall (proper), from Glasgow, have been informed their baggage couldn’t be situated after their flight from London Metropolis to Edinburgh
Mrs Dempster has made numerous telephones calls to BA and has acquired an electronic mail from buyer providers stating that her inquiry can be dealt with inside 35 days.
When Mrs Dempster informed one telephone operator that the trackers within the suitcases confirmed they have been nonetheless on the airport, he recommended she journey 326 miles from her house to gather them.
Determined Mrs Dempster stated: ‘All I need is for my baggage to be house for Christmas.
‘I might have despatched a letter to Santa but it surely would not have gotten there in time as a result of the posties are on strike!
‘I actually do not know what to do. I’ve tried to fill within the on-line misplaced baggage kind however it can solely settle for my flight particulars from London Metropolis.
‘We have been informed to finish the misplaced baggage kind once we arrived at Edinburgh however now have been informed we should always have finished that at Gatwick.
‘It’s a full shambles. British Airways customer support is appalling and my stress ranges are going by the roof.
‘The stress is making me in poor health and I can not sleep.’
Mrs Dempster and Ms McDougall flew from Changi to Gatwick Airport on 12 December following a three-week vacation cruise round New Zealand, then visiting Australia and Singapore.
However their connecting flight from Heathrow to Glasgow was cancelled as a result of snow.
Susan stated: ‘We might had an exquisite time, however this has completely spoiled it.
‘This was for my sixtieth birthday and was meant to be a bucket record vacation of a lifetime.
‘We’re govt membership members and have flown with BA many occasions.
‘We simply need our baggage again. It is not an excessive amount of to ask however we’re getting nowhere quick.’
Mrs Dempster has emailed the corporate’s CEO however nonetheless has not been reunited along with her baggage.
She added: ‘We might see from the trackers the instances have been nonetheless on the airport however workers there stated they could not discover them. We simply do not know what to do.’
The suitcases have since been moved to Polar Park – on the outskirts of the airport.
‘I phoned all of the places of work and enterprise on the park however nobody has our instances,’ Mrs Dempster stated.
‘I do not know why they’ve been moved there. It could possibly be the place misplaced property is saved or they could possibly be saved there earlier than being offered off. Who is aware of?
‘It’s all very upsetting.’
A spokesman for British Airways stated: ‘We’re doing all the things we will to reunite our clients with their delayed baggage as quickly as potential. We apologise for the delay and inconvenience induced.’
