A beautician who was tracked down on Fb and by a ‘scary’ Morrisons driver has been provided a £30 voucher in return for her ordeal.
Molly, 28, from Northfield, Birmingham, had her purchasing from Morrisons delivered by an Ocado driver – however hours later he had tracked her down on Fb, received in touch along with her, and commenced liking a string of her earlier posts.
When she realised who the person was, Molly blocked him on social media.
She contacted Morrisons concerning the incident however they grocery store didn’t take her grievance severely, BirminghamLive studies.
Molly, 28, is a beautician and had her purchasing delivered by Ocado on behalf of Morrisons
It was reportedly solely after being contacted by journalists that Morrisons apologised to Molly and provided her a £30 purchasing voucher
Though they mentioned they might examine the incident, Molly then heard nothing from the grocery store for 3 months. Within the meantime, she additionally contacted Ocado.
It was reportedly solely after being contacted by journalists that Morrisons apologised to Molly and provided her a £30 purchasing voucher.
She informed BirminghamLive: ‘After they initially mentioned they’d examine, I did not hear something again in any respect. Not one name or e mail.
‘They solely apologised and provided a £30 voucher after BirminghamLive contacted them once more. It is simply added insult to damage.’
Morrisons informed her: ‘Ocado has assured us that they’ve taken applicable motion in relation to the driving force.
‘While we can not present element on precisely what this motion is, we are able to affirm that your particulars are now not on his telephone and that he won’t ship to you.
Molly described the incident as ‘scary’ and mentioned it was a ‘huge breach’ of privateness
‘I’d additionally wish to reassure you that Ocado has delivered further coverage coaching to all drivers.’
The e-mail added: ‘As an extra supply of apology for the poor service you have got skilled while you introduced this to our consideration, I want to give you a £30 voucher with my compliments for this poor service and I’ll prepare for this to be despatched to you.’
Describing the incident earlier than Morrisons had apologised, Molly informed how she was contacted by the driving force simply six hours after the supply.
He messaged her privately on Fb earlier than liking plenty of her posts on her profile.
She mentioned: ‘It is clearly an enormous information breach. I stay alone, I am a younger girl. it’s actually scary.’
Morrisons mentioned: ‘We’re unable to touch upon the result of this investigation on account of GDPR however want to once more supply assurances that this incident has been taken severely.’
